Refund Policy

The Free tier costs nothing, so there's nothing to refund. Free-tier servers are subject to the limits described on the Upgrade page (one active server at a time, auto-shutdown after inactivity, branding tag in the server name).

Paid tiers are billed on a recurring basis (monthly, unless otherwise stated at checkout) via Stripe. You can cancel anytime from your Profile/Upgrade page — your plan remains active until the end of the current billing period, and it will not renew after that.

We do not provide prorated refunds for partial billing periods when you cancel mid-cycle — you retain access to paid features through the end of the period you already paid for.

If you believe you were charged in error, or experienced a service issue that materially prevented you from using a paid tier you were billed for, email hello@slytrunk.com within 14 days of the charge. We'll review requests on a case-by-case basis.

Please contact us before initiating a chargeback with your bank or card issuer — we're able to resolve most billing issues directly and faster than a chargeback dispute.